Can I have my website with another company and Email Hosting with Simplicato? How does it work? |
Yes. Another service provider can be serve your web site www.yourdomain.com while we can serve your
email.
The DNS (See What is DNS?) for your domain can point www.yourdomain.com to your current provider server and mail to us. You will need to have a MX (Mail Exchange) (See What is MX Record?) record point to our server.
When you place an order you will get an automatic email with specific instructions how to set the DNS Records for your domain. You can see an example of the automatic mail that you will receive (link at the end of the page or another pop up page).
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I want to transfer my email service to you, what is the procedure? |
Once you place your order, you will get an automatic email specific to your service and domain with instructions that describe what you need to do to set up your mail. You can see an example of an Automatic email to new Email Hosting Customers.
Here is the procedure you need to follow:
A) Place the order with the package that suits you most.
B) Create all the mail accounts, forwards, aliases and catch all.
C) Change the DNS records as specified in the mail you receive after you place the order.
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Will I lose mail during the switch from my current provider to you? |
If the switch process is done correctly, there should be no loss of mail during the switch.
It can take from few minutes to few days.
Here are the steps to make sure that there is smooth switch and everything is set correctly:
A) Keep the service with your current provider until you are sure that all the mail arrives to our systems.
B) Create all the accounts on our system including aliases, forwards and catch all if you have need to.
C) Make DNS Changes according to the instructions.
D) If you are not sure if the DNS Changes you have made are correct, send us email or call us to verify the changes you have made.
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How much disk space do I have with each email account? |
Each email account has 10MB minimum to the maximum available to your service. Depends on the level of service you have, each additional 1MB of disk space there is additional charge of $0.05 to $0.10 per month.
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Can I have more disk space for email account? |
Yes. You will need to buy additional disk space for your service. The disk space is for the domain and can be used for any of the email accounts under that domain.
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How many servers do you use for the email hosting service? |
Two machines serve each domain, primary and secondary and a backup server.
When the primary machine fails, the secondary machine will be switched to serve the domain. All the data for the domain is backed up at least once a day. Mail is backed up 3 times a day. Hosting directories and databases are backed up once a day. Data is backed up to the secondary machine and to backup server.
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How often do you backup the data? |
Data is backed up at least once a day; e-mail backup is performed at 3 times a day.
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What type of Virus Scanning Technology are you using? |
As of Jan 8, 2003, Simplicato filters out 19,799 known viruses. We use
ClamAV to implement
the virus scanning of all incoming mail on our server. The virus definitions are updated every day at midnight so our virus filtering will automatically detect any new viruses that are found.
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What type of Spam Filtering Technology are you using? |
Simplicato currently uses five (4) techniques for blocking and marking spam.
1. First each email checked by
SpamAssassin. SpamAssassin reads the contents of each message and tests if it has common features of spam. Once
SpamAssassin reaches a certain threshold, it will mark the subject of this email as spam. You can control this threshold through your control panel.
2. Spammers change their tactics every day while the built-in SpamAssassin configuration does not know every check. For this we have configured SpamAssassin to do heuristic email filtering. That is if an email does not necessarily have enough features to mark it as spam, the heuristic filter can know that an email that had similar words in it before was marked as spam, and might assign a probability that this is spam. This probality with the SpamAssassin content checking is used to determine if the email should be marked as spam.
3. Specific Keyword in the Subject and Body Blocking — If you get an email that has a specific keyword and you want to block all further emails with that word in the email you can set that up through our control panel.
4. Blacklist and Whitelist — This is a less known feature but you can use the blacklist to dis-allow certain domains or emails (with or without a wildcard) to email you. Any email from those sources gets marked as
SPAM. Your whitelist can be used to put your friends or colleagues and their mail will be accepted as non-spam all the time.
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Can I keep my Domain with another company and let you serve my email? |
Yes. See answer 1.
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How email accounts are managed? |
You have the ability to add, delete, and change passwords email accounts, aliases, forwards and other options for the service. In addition, users can change their password directly via the web.
You can try our demo account
Go to: http://www.simplicato.com/?s=myaccount"
Username: demo
Password: demo
Domain: email.simplicato.com
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How many mail accounts can I have? Can I add more email accounts later? |
There is no limit on the number of
email accounts we can serve you. You can buy more accounts in the My Account section. If you reached maximum number of the email accounts that available for your package, you need to contact support to enable more mail accounts for your service.
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How many domains and email accounts can I have with your service? |
There is no limit on the number of domains or email accounts. However, each service has a set limit of email accounts that you can add from the Account Administrator.
If you have a special need you can contact sales to provide you with custom package that suits your needs.
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How the Mail Backup Services work? |
We advise you to contact sales to discuss your specific needs. You will get more information that we can provide you here.
You have the following mail backup service options with us:
A) You can open a business email hosting account and set up all the mail accounts that you currently use. You can have two MX Records for your domain, one for us and one with another provider. You can use us as primary or secondary. When there is a failure with the primary then the secondary will pickup the mail for your domain. You will be then be able to continue to receive and send mail using the secondary mail server. You might need to change client setting or DNS Records.
B) Mail Backup without Mail Accounts.
You can have our server hold your mail when your primary mail server is down. You will need to set up a second MX Record with lower priority to point to us. When mail will arrive on our server, it will queue the mail and as soon as your primary mail server will be up, it will send the mail. Using this service, mail will not bounce back to senders when your mail server is down. However, you will not be able to send and receive mail.
C) SMTP Backup
You might have problem with your current provider to send mail because of delay, large attachment or limit of the outgoing mail. We can provide you with SMTP Backup only. You will need to contact sales to place the order.
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What is DNS? |
DNS is an acronym for Domain Name Service. These are the servers that translate a domain name (simplicato.com) and a host name (www.simplicato.com) to an Internet Protocol Address such as 207.99.47.30
Each domain has at least two DNS Servers that tell the server on the Internet what is the specific IP Address for each of the host under that domain.
The DNS also provide information where are the server that accept mail for the domain using the MX Records.
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What is MX Record? |
The MX Records of each domain tell the servers on the Internet where to send mail for that domain. When someone sends mail to you@yourdomain.com, the mail server (SMTP) checks the domain’s MX Record to know where to send the mail.
A domain can have more then one MX Records
pointing to different servers. Servers on the Internet first try to send mail to the server with the MX Records
that has the highest priority (lowest number). If the server does not respond, it sends it to the next server.
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What are my options to handle the DNS for my domain? |
There are three options to handle the DNS for your domain
A) We manage your DNS – This is done automatically if you register a new domain with us or if you transfer the domain to us.
B) We manage your DNS but you still keep your current registrar. You will need to contact your registrar to set the DNS Servers to ns1.simplicato.com and ns2.simplicato.com
C) Another party manages your DNS. You will need to follow the instructions of how to set up the DNS Records for your domain in order to use our service. See Sample Automatic Mail.
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How do I know the IP Address of the server that manages my service? |
When you login into your account, it tells you which server your service is served from, in the form of hostNNa.simplicato.com. You can find out the IP Address by going to www.simplicato.com/nslookup
Type your hostname: hostNNa.simplicato.com
You can also use
http://www.infobear.com/cgi-bin/nslookup.cgi
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How long does it take to setup the DNS Servers to point to your servers and service my domain? |
The Root DNS Servers that are controlled by the registrars do changes of DNS Servers overnight.
You can see the DNS Servers of the domain using our online tool
http://www.simplicato.com
Our DNS Servers, listed in order are:
ns1.simplicato.com
ns2.simplicato.com
You need to make sure that our DNS Servers have the records for your domain before you do the switch. You can set up your DNS records via the Account Administrator Tool by contacting us first. We can set up to record for you or verify the changes before you do the switch.
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What type of payment do you accept? |
We accept the three major credit cards, Visa, MasterCard and American Express.
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When will my credit card be charged? |
Your credit is charged on or about the 7th of every month.
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What do I see on my credit card statements? |
The charges for the service will appear on your credit card statement under Simplicato.
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Do you have a cancellation fee? |
No. If you signed up for monthly service, you can cancel at anytime before the month is over. If you signed up for a year of service, your service will be cancelled and prorated at the monthly cost with 1 month additional processing fee.
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What is the cost for additional email accounts? |
Additional email accounts are priced differently according to your package and depending on the volume. You can compare the pricing with our
email hosting comaparison chart. If you need a large volume of email accounts that is not found on the chart please contact
or 1.212.268.2182 for special pricing.
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How do you charge me when I go over my mail quota? |
We will require that you purchase additional email storage. The storage price is priced differently according to your package.
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Email Hosting
